mmoja7 Privacy Policy

1. Introduction

mmoja7 ("mmoja7", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who use the mmoja7 online gaming and sports betting platform, accessible at mmoja7.net and all associated subdomains and services ("Platform").

This Privacy Policy ("Policy") explains how mmoja7 collects, uses, stores, and protects personal data when you visit the Platform, register an account, make transactions, or otherwise interact with our services. It also explains your rights with respect to your personal data and how to exercise them.

By accessing the mmoja7 Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the mmoja7 Platform. This Policy should be read in conjunction with the mmoja7 Terms & Conditions.

2. Data Controller

For the purposes of this Policy, mmoja7 acts as the data controller in respect of personal data collected through the Platform. As data controller, mmoja7 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the mmoja7 data team at any time using the contact details provided in Section 15 of this Policy.

3. Data We Collect

mmoja7 collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of personal data we may collect include:

3.1 Identity & Registration Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• National Identification Card (NID) number or passport number
• Username chosen at registration

3.2 Contact Data

• Email address
• Mobile telephone number
• Residential address (including city, district, and postal code)

3.3 Financial & Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet identifiers used for deposits and withdrawals
• Bank account details where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank)
• Deposit and withdrawal transaction history, including amounts in Bangladeshi Taka (৳) and timestamps
• Account balance information

3.4 Gaming & Betting Activity Data

• Game history, bet records, wagering activity, and session logs
• Bonus and promotional offer usage
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)

3.5 Technical & Device Data

• IP address
• Browser type and version
• Operating system and device type
• Time zone setting
• Pages visited, links clicked, and time spent on the Platform
• Session identifiers and cookie data (see Section 10)

3.6 Communications Data

• Records of communications between you and the mmoja7 support team, including emails and live chat transcripts
• Responses to surveys or feedback requests, where you choose to participate

4. How We Collect Data

mmoja7 collects personal data through the following means:

4.1 Directly From You

The majority of personal data mmoja7 holds is provided directly by you during account registration, identity verification, completion of deposit or withdrawal transactions, submission of support enquiries, or participation in promotions and surveys.

4.2 Automatically Through Technology

When you access the mmoja7 Platform, certain technical and device data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This data is used to maintain your session, detect fraud, and improve platform performance. For a full description of the technologies used, see Section 10 (Cookies Policy).

4.3 From Third-Party Service Providers

In certain circumstances, mmoja7 may receive data about you from third-party service providers engaged to support platform operations, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and fraud detection providers. Such data is received only where necessary to verify your identity, process a transaction, or protect the integrity of the Platform.

5. How We Use Your Data

mmoja7 uses your personal data for the following purposes:

Purpose	Data Categories Used
Creating and managing your mmoja7 player account	Identity, Contact, Technical
Verifying your identity and age (KYC process)	Identity, Financial
Processing deposits and withdrawals in Bangladeshi Taka	Financial, Transaction
Delivering and improving gaming and betting services	Gaming Activity, Technical
Administering bonuses and promotional offers	Identity, Gaming Activity, Transaction
Responding to support enquiries and resolving complaints	Identity, Contact, Communications
Detecting, investigating, and preventing fraud and prohibited conduct	All categories as required
Enforcing the mmoja7 Terms & Conditions and Responsible Gaming Policy	Identity, Gaming Activity, Communications
Sending account-related transactional communications	Identity, Contact
Sending promotional communications (where you have opted in)	Identity, Contact, Gaming Activity
Analysing Platform usage to improve performance and user experience	Technical, Gaming Activity

6. Legal Basis for Processing

mmoja7 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing is necessary to perform the contract between you and mmoja7, including account management, transaction processing, and delivery of gaming services.
• Legal obligation: Processing is necessary to comply with applicable legal obligations, including identity verification, anti-money laundering obligations, and responsible gaming requirements.
• Legitimate interests: Processing is necessary for the legitimate interests of mmoja7 or a third party, such as fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — principally in respect of marketing communications and non-essential cookies — you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing

mmoja7 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients where strictly necessary:

7.1 Service Providers

mmoja7 engages third-party service providers to assist with the operation of the Platform, including payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification providers, fraud detection services, game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), IT infrastructure providers, and customer support tools. These providers are bound by data processing agreements and may only process personal data for the specific purposes for which they are engaged.

7.2 Legal & Regulatory Authorities

mmoja7 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of mmoja7, its players, or the public.

7.3 Business Transfers

In the event that mmoja7 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by mmoja7 may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such transfer where required by applicable law.

8. Data Retention

mmoja7 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law. The specific retention periods that apply to different categories of data are guided by the following principles:

• Account data: Retained for the duration of your account's active status and for a reasonable period thereafter to allow for the resolution of any disputes or complaints.
• Transaction data: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping best practices and anti-money laundering obligations.
• KYC verification documents: Retained for a minimum of five years following the closure of your mmoja7 account.
• Communications data: Support enquiry records are retained for a period of two years from the date of the last communication, unless a longer period is required for dispute resolution.
• Technical and device data: Retained for up to twelve months from the date of collection, unless required for longer for fraud investigation purposes.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Data Security

mmoja7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mmoja7 Platform
• Secure, access-controlled server infrastructure for data storage
• Role-based access controls ensuring that personal data is accessible only to mmoja7 personnel who require it to carry out their job responsibilities
• Regular security assessments and penetration testing of the Platform
• Incident response procedures for the detection and management of data security incidents

While mmoja7 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. mmoja7 cannot guarantee the absolute security of data transmitted to or stored on the Platform. You are responsible for maintaining the confidentiality of your account credentials.

In the event of a data security incident that affects your personal data, mmoja7 will notify affected players and take all appropriate remedial steps in accordance with applicable law.

10. Cookies Policy

mmoja7 uses cookies and similar technologies (such as web beacons, pixel tags, and local storage) on the Platform. Cookies are small text files placed on your device when you visit the Platform. They serve a number of functions and are described below by category.

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as session management, account authentication, and security. They cannot be disabled without significantly affecting the functionality of the Platform.

10.2 Performance & Analytics Cookies

These cookies collect information about how players use the Platform — for example, which pages are visited most frequently and whether error messages are received. The data collected is aggregated and anonymised. mmoja7 uses this information to improve the performance and user experience of the Platform.

10.3 Functionality Cookies

These cookies allow the Platform to remember choices you make, such as your preferred language settings, and to provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or participating in a live game session.

10.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set your browser to notify you when a cookie is placed. Please note that restricting cookies may impair the functionality of the mmoja7 Platform, particularly those features that depend on session management and account authentication.

11. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data that mmoja7 holds about you:

• Right of access: You have the right to request a copy of the personal data that mmoja7 holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by mmoja7 be corrected or completed.
• Right to erasure: In certain circumstances, you have the right to request that mmoja7 delete the personal data it holds about you. This right is subject to limitations where mmoja7 is required to retain data for legal or regulatory compliance purposes.
• Right to restrict processing: In certain circumstances, you have the right to request that mmoja7 restrict the processing of your personal data while a query or complaint is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object to marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. Following receipt of such an objection, mmoja7 will cease sending you marketing communications.

To exercise any of the above rights, please contact the mmoja7 support team using the details in Section 15. mmoja7 will respond to all valid requests within 30 days of receipt. In cases of particular complexity, this period may be extended by a further 30 days, in which case you will be notified.

12. Minors

The mmoja7 Platform is intended exclusively for adults aged 18 years and above. mmoja7 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided personal data to mmoja7 without your consent, please contact us immediately at [email protected]. mmoja7 will take prompt action to delete any personal data collected from a minor upon receiving credible notification.

mmoja7 employs age verification measures as part of its registration and KYC process to prevent underage access to the Platform. Responsible gaming is a core value of mmoja7, and the 18+ age requirement is strictly enforced at all times.

13. Third-Party Links

The mmoja7 Platform may contain references to third-party services — for example, payment providers such as bKash or Nagad — whose own privacy policies govern any personal data collected by those services. mmoja7 is not responsible for the privacy practices of third-party services and encourages you to review the privacy policy of any third-party service you use in connection with your mmoja7 account.

14. Changes to This Policy

mmoja7 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, mmoja7 will endeavour to provide reasonable advance notice by publishing a notice on the Platform or by email to the registered address associated with your account. The date of the most recent revision is indicated at the top of this document.

Your continued use of the mmoja7 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. It is your responsibility to review this Policy periodically to remain informed of how mmoja7 processes your personal data.

15. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by mmoja7, please contact the support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Bengali

mmoja7 will acknowledge all privacy-related queries within 5 business days and aims to resolve them fully within 30 days. For complex requests, you will be kept informed of progress throughout the process.